Q：Does the sending battery include BusBar connector and screws?

A: Yes, add the product to the shopping cart, add the collection, we ship the battery with the BusBar connector and screws

Q：What is the life expectancy of a Lithium battery?

A: The typical estimated life of the Lithium Iron Phosphate (LiFePO4) battery is 5-15 years, or 2000 to 8000 charge cycles. One charge cycle is a period of use from fully charged, to fully discharged, and fully recharged again.

Q:If I want to solar charge LiFePO4/Lithium Ion battery, which already has PCB, would a normal controller work fine?

A: For LiFePO4 / Lithium Ion battery, we always recommend to use LiFePO4/Lithium Ion solar controller. Especially if you are using the battery as UPS (back up power supply). The Lead Acid solar controller will constantly provide pulse current to the battery, in the long run, it might damage the PCB. So the PCB won't be able to protect the battery when it should be..

Q：I am a distributor. Can I cooperate with battery warehouse for a long time?

A: Yes,Individual pricing for large scale projects and wholesale demands is available

Q:Why I can't buy cells from your store？

A: This is usually unable to provide accurate logistics prices for your country. If you have any demand, please feel free to contact us

Q:Is the cells I bought balanced?

A: we know the importance of maintaining the consistency of each cell in the battery pack, so we will match and balance all cells to ensure that the internal resistance, voltage and capacity of cells are completely matched and balanced before delivery. This process is very necessary

Q:Why hasn't my DPD or Fedex transportation number been updated?

A: This is normal, because in countries with tariffs, our packages need to pass the customs of your country before they can be delivered to the local UPS or FedEx. Once they pass the customs and update the transportation number, you can usually receive the goods within 3-5 days.

These situations not provide return nor refund

1: after the assembly or assembly process happen any problem, such as the protection board connected to the wrong wire burned lead to battery damage, charger failure, the assembly error or unbalanced assembly, etc.

2: For damage caused , such as battery bulge/ welded, battery pack without protection BMS caused by charging.
Tip: These products are batteries only, without protection board, you need to purchase a match one! You can check our shop and search BMS